The game will not start - If you have purchased a game, and it will not start, you should make sure that you have an active internet connection. Additionally, if the game has already been played and only one play has been purchased, you will not be able to play further until another game has been purchased.
The game stopped - If you loose your internet connection whilst playing the game, the game will be lost and you will loose the play, which is why it is important that you have a stable internet connection before play is commenced.
Lost game - Games disappear from view once they have been played. Once additional plays are purchased they will re-appear.
Missing rewards points - When points are redeemed for games, the price will be deducted from your reward point balance.