Why has my payment declined?


Why has my payment declined?

Has your payment declined and you are not sure why? 

This could be due to several reasons. 


Common errors or issues:

  • Funds - do you have enough funds in your account? It is always good to check. 
  • Typo - when entering your card details, be sure to double-check you have entered the correct digits. With so many digits it is often easy to overlook any mistakes! 
  • Card type- be sure to select the correct card type as it is often the difference between a failed payment and a successful one. We only accept Visa, Mastercard, American Express and Maestro. 
  • Bank - sometimes your bank could prevent payments as additional precautionary and security measures. Give them a call, if none of the above applies!


If you are still having issues, please contact our customer service team via live chat to get more help.