Why is my mobile number not recognized?


Why is my mobile number not recognized?


Are you having problems logging in to your account? 


Sometimes, when attempting to log in, members come across the following screen:




What this usually means is that the account you are attempting to log in to is now closed. 


There are many reasons why your account could be closed. 

  • It could be possible that you had closed your account before and forgotten that you had done so. 
  • It could also be that you had requested a refund on the old version of our Help Portal, which closed your accounts if you processed a refund. 
  • Or it could be that we closed your account due to irregular activity on the account. 


Once your account is closed it cannot be reversed. If you wish to re-register with us, you can only do so using a different mobile number. 


Have more questions? Submit a request