Are you having problems logging in to your account?
Sometimes, when attempting to log in, members come across the following screen:
What this usually means is that the account you are attempting to log in to is now closed.
There are many reasons why your account could be closed.
- It could be possible that you had closed your account before and forgotten that you had done so.
- It could also be that you had requested a refund on the old version of our Help Portal, which closed your accounts if you processed a refund.
- Or it could be that we closed your account due to irregular activity on the account.
Once your account is closed it cannot be reversed. If you wish to re-register with us, you can only do so using a different mobile number.