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Why is my mobile number not recognized?

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Why is my mobile number not recognized?

 

Are you having problems logging in to your account? 

 

Sometimes, when attempting to log in, members come across the following screen:

 

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What this usually means is that the account you are attempting to log in to is now closed. 

 

There are many reasons why your account could be closed. 

  • It could be possible that you had closed your account before and forgotten that you had done so. 
  • It could also be that you had requested a refund on the old version of our Help Portal, which closed your accounts if you processed a refund. 
  • Or it could be that we closed your account due to irregular activity on the account. 

 

Once your account is closed it cannot be reversed. If you wish to re-register with us, you can only do so using a different mobile number. 

 

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