Welcome to our new Help Centre, with updated and new content to help you find the quickest resolution.
Games & Points
Accounts & Memberships
- I have forgotten my password
- I want to change my password
- How do I change my mobile number or merge my accounts?
- Why is my mobile number not recognized?
- Duplicated Account
- How do I log into Lotto Social
Syndicates & Tickets
- I want to buy a ticket but do not want to commit to a weekly plan
- How do I join a weekly syndicate?
- I signed up for £1 but I've been charged £5, why?
- Why can't I see my tickets for the draw?
- Can I pause my syndicate?
- How do I check my winnings?